FAQ


How can I get in contact with you?
Take a look at our CONTACT PAGE. If you would like to set up a meeting, you can contact us through e-mail or by phone. If you're looking at purchasing invitations through our Etsy site, you can also contact us by starting a conversation with us on Etsy.

Does Onyx Studios produce rush orders?
Yes! If you need a rush order, please contact us with your ideal time to receive your invitations and we will try out best to co-ordinate it with our schedule. Additional fees with apply depending on the quantity and the time frame.

I'm thinking about purchasing more than one thing for my wedding from Onyx Studios. Are there any deals?
Yes! Check out our PACKAGES PAGE available package deals we have with our merchandise. We will also work with you to customize your package.

I have a large invitation order, do I get a discount?
Yes! Please contact us if you have a large quantity order and we will give you a special discount according to your order size.

I have an Etsy coupon for Onyx Studios. How to I redeem it? 
You can redeem your coupon by adding an item to your cart on Etsy. Once the item is added, on the right hand side there will be an option to 'apply shop coupon code', which you will click on & add your code!

I've checked out your Etsy website and like a sample that is listed. How do I find out the price for the quantity I need?
Multiply the list price by the amount you need. If you would like to add some of our available add-ons to your order, check the bottom of the listing for add on prices and add that to the list price before multiplying. (Remember, the list price does not include shipping) Don't worry, contact us if you're unsure or if you want an exact quote & let us to the math.

Unfortunately, nothing is catching my eye on your Etsy site that goes with my wedding theme. Do you do custom orders?
Yes, we love custom orders. If you need a custom order, feel free to contact us and let us know what you're thinking. We will work with you to come up with the perfect invitation.

I really like one listing I saw on your Etsy site but unfortunately, it's doesn't match my wedding colours. Can I customize this ?
Yes you can. Contact us and we will send you our colour chart if it is not already posted on that particular listing. We provide a wide variety of colours in both matte and metallic. We also customize the text on the invitations so if you want it to say something specific, we can do that for you also! If you require major changes to the invitations outside of colour and customizing text, depending on the complexity we may charge an addition design fee, but we will let you know about this before continuing.

I need something that I do not see on your Etsy site. Is there any way you can help me?
Don't be afraid to contact us! If it has to do with Wedding Stationary, we do our best to will work with you to produce a product that suits your needs.

I'm worried about shipping costs. Where are you located so I can estimate how much my shipping costs will be?
We are currently located in Niagara Falls, ON. Luckily for our USA customers, we have an American PO box. This means we are able to send your package from the United States which cuts down on your shipping costs.

Your question not listed here? No worries! Send an e-mail our way & we will answer your question!

Onyx Studios 2014